Club IC Officer 行政楼层接待

招聘人数：1 人 到岗时间：不限 婚况要求：不限婚况 岗位职责 ? Greeting all guests at all times in a friendly and helpful manner and attempts to learn and use guest’s name at every opportunity. 随时以友好的态度与客人打招呼，为客人提供帮助，尽量用客人名字称呼客人。 ? Registers and rooms all arrivals according to established procedures. 按照的程序，为所有到达客人登记及安排房间。 ? Maintains intimate knowledge of departmental standards and procedures. 详细了解部门标准及程序。 ? Performs check in, check out and room change procedures and ensures all data are entered completely into the hotel systems in accordance with reservation. 为客人登记、结账及更换房间，按照预定部要求，确保把所有数据完整输入电脑系统。 ? Maintains cashier float and ensures accurate daily report of all money received. 维持现金流动，确保收到现金的准确性。 ? Cashes hotel guest’s personal and travelers checks and assists with currency exchange. 为客人兑换个人或旅游支票，协助客人兑换现金。 ? Keeps abreast of all modifications to accounting policies and procedures. 了解会计政策及登记手续的更新。 ? Knowledgeable of all special promotion procedures, for programs such as Seasonal Packages, Frequent Flyers Programs, and also Intercontinental Hotels Group Loyalty programs. 了解所有的促销政策，如季节性的打包，宣传单上的促销内容，以及洲际集团的促销政策。 ? Attends to guest’s complaints, inquiries and requests, referees problems to supervisor/Crowne Plaza Club Manager if he/she unable to assist. 处理客人投诉，回答客人提出的疑问，在不能解决时，上报给行政楼层主管或经理。 ? Is familiar with other Intercontinental Hotels and Resorts so that guest indicating any next destination on the registration card can be sold an onward booking to another Inter-Continental Hotels. 熟悉其他的洲际及其地址，以至客人在登记卡上指出下一个目的地时，能为客人推销另外的洲际。 补充说明 ? Communication skills are utilized a significant amount of time when interacting with others demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company. 拥有在与他人交往时大多数时间所使用的沟通技能；完全代表，品牌和公司与顾客，员工和第三方交往的能力。 ? Able to read and write English. 能够读写英语。 ? Proficient in the use of Microsoft Office and Front Office System. 熟练使用微软办公软件和前台系统。 ? High School or Vocational Certificate in Hotel Administration, Hotel Management or equivalent. 具有高中学历或行政管理，管理或相关的职业证书。