Outlet Manager 餐厅经理/副经理

招聘人数：1 人 到岗时间：不限 婚况要求：不限婚况 岗位职责 Listens and responds spontaneously to questions asked by the guests, team members and suppliers. Tries to find a solution. 自发地听取并回应客人、同事或供应商的问题，并寻求解决方式。 Knows how to improvise on an emergency situation. 知道如何处理临时紧急情况。 Arbitrates divergent interests and guaranty a friendly environment. 处理异议并营造友好环境。 Ensures that rules and procedures are respected. Advises the appropriate person of any situation which could result in a lack of quality/security. 保证政策原则和运作程序能够被遵守，能够在任何缺乏质量或安全的情况下举荐适合的人选处理问题。 Is open to others. Asks for advice of others. Is conscious of his role in creating a team image 具有积极合作的精神，向他人寻求建议，能够准确意识到自身在团队中的角色。 Is open to ideas of others, receptive to those ideas and able to adapt established way of working. 与团队分享要达到的目标，促使团队中的成员与他人竭诚合作。 Enthusiastically proposes and implements creative solutions in area of responsibility in order to stay ahead of the game. 以及其热心的态度执行工作任务，并取超前意识。 Understands and knows how to anticipate the needs of the guests. Puts his self in position to get feedbacks from guests. 积极满足客人的需求，准确定位自身以对客人进行反馈。 Agreeing and implementing actions to make improvements to customer service. Positively dealing with and learning from customer complaints and comments with follow up and feedback to the Food and Beverage Manager. 同意并执行能够促进客人服务的行动，以积极的态度处理客人的投诉及建议并把必要的信息反馈给餐饮部经理。 Making sure all customer requests and queries are responded to promptly and effectively while assisting on the floor during operation hours each day. 保证在服务期间，客人的一切需求与投诉都能够及时高效地解决。 To be able to uncover the major causes of satisfaction and dissatisfaction, and ensuring that the information is communicated to actors further up the hierarchy. 能够发现引起客人满意或不满意的主要原因，并保证能够及时与相关人沟通信息。 Having detailed knowledge of Departmental Standards. Being able to explain the Standards to the team. 了解部门标准的细节，并能够向团队解释标准。 Ad hoc assignment from the hotel management. 完成管理层交代的其他任务。 补充说明 Good English skills (written &ampampampampamp verbal) Familiar with Computer operation 良好的英语口译及书写能力 / 精通计算机程序 Good leadership skills / Good training conducting skills /Strong organization skills Open minded and outgoing personality Positive attitude 领导才能、培训技巧、组织能力 开朗及外向性格 积极的工作态度