Chief Concierge 礼宾司

招聘人数：1 人 到岗时间：不限 婚况要求：不限婚况 岗位职责 Greets customers immediately with a friendly and sincere welcome . Responds to inquires with accurate information regarding hours of outlet operation , directions to local attractions , or meeting rooms , car rentals and airline shuttle service , etc ,according to individual needs. 诚挚友好的问候客人。快速精准的回答和应对客人提出的问题及要求，其中包括各消费场所的营运时间，景区景点指南，租车服务及机场接送服务等。 Answers telephone calls and inputs messages into the computer . Retrieves messages and communicates contents to the guest . Retrieves mail , small packages , and facsimiles for customers as requested . 负责接听礼宾部电话，处理客人留言，包裹，邮件及传真。 Arranges and confirms recreation , business and dining activities both inside and outside the hotel . Promptly responds to requests for dentists , doctors ,child care , florists , etc. 代客预订店内及店外的餐厅和娱乐场所。为医疗保健，托婴，送花等服务提供协助。 12. Contributes to the hotel and team by sharing new ideas and suggestions for improvements, being innovative and creative to provide quality service and customer care to team members and guests. 致力于工作，为发展提供创造性的建议，为顾客和整个团队提供高品质服务。 Takes an active role in the front desk and concierge team, ensuring effective communication and working as a team in order to reach goals and targets. 积极主动的加强前台与礼宾部的有效沟通，确保达到目标提供高质量的服务。 Creating a warm and welcoming arrival for guests, ensuring that they feel expected and immediately at-home when they arrive. 为顾客提供热情周到的服务，有宾至如归感。 Ensures that the concierge team escorts guests to their room that the hotel facilities and room features are explained, and that luggage is delivered in a prompt manner. 将客人送至客房，介绍客房布局，确保行李及时送达。 Handles complaints promptly and efficiently, taking the necessary action, and informing the Duty Manager or Guest Relations Manager for follow up, where appropriate. Follows up with all guests to ensure satisfaction with problem resolution. 采取必要行动，及时有效的处理顾客的不满，适当的时候告知值班经理或宾客关系经理。回访客人，确保客人对解决方法满意。 补充说明 Basic mathematical and calculator skill to prepare mathematical calculations without error, e.g .Purchasing tickets for guests . 具备一定的精算能力，如为客户代购机票。 Ability to read, listen effectively , to speak and write English clearly . 具备一定英语会话和书写能力。 Ability to access and accurately input information using a moderately complex computer system . 掌握一定的电脑技能技巧。 Ability to stand , walk and / or sit and continuously perform essential job functions . 能持续因工作需要的站立，行走等。