夜班前台 Night shift GSA

招聘人数：1 人 到岗时间：不限 婚况要求：不限婚况 岗位职责 Provides guests with assistance at the front desk during the check-in and check-out processes and throughout their stay: 提供顾客在入住和退房程序上的协助 Greets guest and processes hotel registration. 和顾客打招呼和办理登记手续 Develop good open communication and rapport with all guests. Recognise return guests and ensure all guests expectations are met and exceeded at all times. 主动向顾客有礼貌的问候. 记住熟客并确定满足或超出他们的需求 Ensure all guest account details are correct and accurate. 确定所有客人的帐户数据正确 Keeps current on hotel accommodations, services and area attractions. 保持最新的住户,服务和吸引点 Arranges for services requested by the guest by working with other departments as appropriate. 恰当的与其他部门安排客人需求服务 Stays current with developments in the hotel by reviewing and updating the communication log. 回顾并更新沟通日志并保持最新发展 Handles customer complaints, refers to Front Office Supervisor wherever necessary. 掌握客人意见及建议并回报给前台主管 补充说明 Minimum one year experience front office experience 至少一年的前厅部工作经验 High school diploma required 需要高文凭,学士学位优先 Strong computer systems skills including reservations and reporting systems 强大的计算机系统的技能包括:预订和报告系统 Excellent communication skills 优秀的沟通能力 Able to collaborate effectively with other hotel employees and managers to ensure teamwork 能够有效协作与其他的员工和经理以确保团队合作 Strong Microsoft Office suite and reporting system skills 强大的微软办公套件和报告系统的技能 Demonstrate ability to relate to, communicate with and motivate employees to sustain high performance and quality levels. 展现与员工沟通以及激励员工维持高表现和高水平的相关能力