夜班经理Night Manager

到岗时间：不限 婚况要求：不限婚况 岗位职责 train, develop and manage the performance of direct subordinates to ensure the efficient running of front office operations. 培训、发展和管理直接下属的绩效，确保前厅部业务的高效运行。 maximize hotel revenue by controlling room inventory, group blocking, packages, up selling, reinforcing the late ge policy to maximize revpar. 通过控制房间余量，团队锁房，打包价，升级房型，最大限度地提高收入。 handle all customers’ complaints occurring during the night to ensure their satisfaction and proper documentation. 处理所有夜间发生的客户投诉，确保客户满意并提供正确的文件。 during sell out nights, deal with overbooking situations in the most professional and diplomatic matter in order to keep the degree of possible dissatisfaction of guests inconvenienced by the situation as low as possible. 在售罄的夜晚，以最专业沟通方式处理超额预订的情况，以尽量降低因这种情况而给客人带来不便的可能的不满程度。 patrol the hotel at least twice per shift to ensure that the hotel is clean, tidy, safe and that all is in proper order. take corrective actions if necessary. 每班至少巡视两次，确保干净整洁、安全有序。必要时采取纠正措施。 keep abreast of all emergency procedures, hotel promotions, product knowledge, vip arrivals, upcoming events and brief direct subordinates accordingly so that all front office team members are able to answer guest requests and questions. 了解所有紧急情况，促销活动，产品知识，vip到达，即将到来的活动，并向直接下属汇报相关情况，以便前厅部团队成员能够回答客人的要求和问题。 report on the hotel log book all guest complaints, relevant incidents and matters that need follow up the next day, to ensure consistency and guest satisfaction. 在日志中记录所有客人的投诉，相关事件和第二天需要跟进的事项，以确保一致性和客人的满意度。 additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel. 根据业务和的需要，随时可以增加额外的职责和任务。 补充说明 具有前厅部或者宾客关系经验 - previous front office and/or guest relations experience 有管理经验优先 - previous experience in hotel management